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Infrastructure
We were able to work on a fix which is deployed tomorrow.
We are currently investigating an issue with our opening hours scheduler that may be causing incorrect times to be displayed due to a potential timezone issue. Additionally, we've identified a problem where actions triggered by scheduled opening hours can fail in some edge cases.
Our team is actively investigating these issues and, in the meantime, we are manually checking all scheduled jobs to ensure accuracy. We anticipate deploying a fix by early next week.
We apologize for any inconvenience this may cause and will provide further updates as we have them.
The platform has been completely restored. We are continuing to monitor the situation.
We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.
This incident has been resolved.
Summary: Earlier today, our cloud platform experienced a brief outage caused by unexpected performance limitations under load. Our monitoring systems detected the issue, and our team immediately responded.
Resolution: We have successfully addressed the immediate cause of the performance issue, and all services have been stable and fully operational since 17:49 CET.
Next Steps: A more comprehensive fix to prevent future occurrences of this issue is already in development. We are currently conducting thorough testing and plan to deploy this permanent solution within the next few days.
We sincerely apologize for any disruption this may have caused.
Our engineering team traced the cause to a bug introduced in a recent software update. A fix has been successfully deployed, and all scheduled actions are now operating normally.
To prevent a recurrence, we have enhanced our testing protocols for future updates. We apologize for any disruption this may have caused.
We recently identified and resolved an issue that was affecting scheduled actions tied to opening hours, such as the automatic unlocking of doors. This may have caused automated events to fail at their scheduled time. Manual control functions, including app-based access, were not impacted by this issue.
Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work.
During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable:
Door control, including access app
Transfer of temperature sensor data
We are once again experiencing problems with the platform and are trying to restore the systems to full functionality as quickly as possible.
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