YourStore Status Page - Notice history

All systems operational

100% - uptime

Operator Portal - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 99.94%Aug · 99.95%

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Jun 2025
Jul 2025
Aug 2025

Customer Hub - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025
Jul 2025
Aug 2025
Operational

Wallee - Operational

Ubiquity Unifi Cloud - Operational

Corus (Lime-Tec) - Operational

Loxone Remote Connect - Operational

Mobile Internet Digital Republic (Sunrise Network) - Operational

Shelly Cloud - Operational

Notice history

Aug 2025

Buzzle Outage
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    UTC
    Identified
    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.
HOOC Maintenance Work
  • Completed
    28. August 2025 at 22:00UTC
    Completed
    28. August 2025 at 22:00UTC
    Maintenance has completed successfully
  • In progress
    28. August 2025 at 19:00UTC
    In progress
    28. August 2025 at 19:00UTC
    Maintenance is now in progress
  • Planned
    28. August 2025 at 19:00UTC
    Planned
    28. August 2025 at 19:00UTC

    Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work.

    During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable:

    • Door control, including access app

    • Transfer of temperature sensor data

Platform Release v1.3.0
  • Completed
    27. August 2025 at 07:00UTC
    Completed
    27. August 2025 at 07:00UTC
    Maintenance has completed successfully
  • In progress
    27. August 2025 at 06:00UTC
    In progress
    27. August 2025 at 06:00UTC
    Maintenance is now in progress
  • Planned
    27. August 2025 at 06:00UTC
    Planned
    27. August 2025 at 06:00UTC
    We are planning for a scheduled maintenance during that time.
Issue with access to the platform.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We are once again experiencing problems with the platform and are trying to restore the systems to full functionality as quickly as possible.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
Buzzle Outage
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    UTC
    Identified

    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.

Jul 2025

Platform Release v1.2.0
  • Completed
    31. July 2025 at 07:00UTC
    Completed
    31. July 2025 at 07:00UTC
    Maintenance has completed successfully
  • In progress
    31. July 2025 at 06:30UTC
    In progress
    31. July 2025 at 06:30UTC
    Maintenance is now in progress
  • Planned
    31. July 2025 at 06:30UTC
    Planned
    31. July 2025 at 06:30UTC
    We are planning for a scheduled maintenance during that time.
Disruption Buzzle Platform
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    UTC
    Identified
    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Platform Failure
  • Resolved
    UTC
    Resolved

    All services should be fully recovered. We identified an abnormal amount of requests to our infrastructure as the root cause of the failure and will try to strengthen our infrastructure to avoid such outages in the future.

  • Monitoring
    UTC
    Monitoring
    We were able to restore all services and continue to investigate the root cause. We keep monitoring the siutation.
  • Identified
    UTC
    Identified
    We identified an overall platform failure and currently try to restore all services.
Issue with action triggered from opening hours
  • Resolved
    UTC
    Resolved

    We found the root cause and manually fixed all related actions for all tenants. A propper fix will be release the next days.

  • Identified
    UTC
    Identified

    We identified an issue with the new opening hours feature who can trigger actions such as setting the door mode.

Release Platform v1.1.1
  • Completed
    15. July 2025 at 07:00UTC
    Completed
    15. July 2025 at 07:00UTC
    Maintenance has completed successfully
  • In progress
    15. July 2025 at 06:00UTC
    In progress
    15. July 2025 at 06:00UTC
    Maintenance is now in progress
  • Planned
    15. July 2025 at 06:00UTC
    Planned
    15. July 2025 at 06:00UTC
    We are planning for a scheduled maintenance during that time.

Jun 2025

Issue with Buzzle
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Die Funktionen der Buzzle Plattform müsste wieder vollständig wiederhergestellt sein.

    Wir beobachten die Situation weiter.

  • Identified
    UTC
    Identified

    Es scheint ein allgemeiner Ausfall der Buzzle-Plattform zu geben. Wir haben den Betreiber der Platform über den Ausfall informiert und halten Sie hier auf dem Laufenden.

    Nebst dem Login unter admin.ur-store.ch funktionieren aktuell die Access Apps auf Buzzle nur sehr eingeschränkt.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Issue after todays Release
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We were able to fix the Quick Access App and working on fully recovering the operator portal.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident. We are facing some minor issue on the operator portal and partial outages on the Quick Access App. We keep you informed here.
Release Platform v1.0.0
  • Completed
    18. June 2025 at 06:15UTC
    Completed
    18. June 2025 at 06:15UTC
    Maintenance has completed successfully
  • In progress
    18. June 2025 at 06:00UTC
    In progress
    18. June 2025 at 06:00UTC
    Maintenance is now in progress
  • Planned
    18. June 2025 at 06:00UTC
    Planned
    18. June 2025 at 06:00UTC
    We are planning for a scheduled maintenance during that time.

Jun 2025 to Aug 2025

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