YourStore Status Page - Notice history

All systems operational

99.98% uptime

Operator Portal - Operational

99.98% uptime
May 2026 · 99.95%Jun · 100.0%Jul · 100.0%

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May 2026
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Customer Hub - Operational

99.98% uptime
May 2026 · 99.95%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026
Operational

Wallee - Operational

Ubiquity Unifi Cloud - Operational

Corus (Lime-Tec) - Operational

Loxone Remote Connect - Operational

Mobile Internet Digital Republic (Sunrise Network) - Operational

Shelly Cloud - Operational

Notice history

View current status

Jul 2026

Outage Mobile Internet (Sunrise Network)
ResolvedPartial outage1 hour 25 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We have detected an outage of Mobile Internet Digital Republic (Sunrise Network). All locations with mobile routers are potentially affected. We have contacted our supplier to get more information and will update as soon as we know more.

    Wir haben einen Ausfall des mobilen Internets von Digital Republic (Sunrise-Netzwerk) festgestellt. Alle Standorte mit mobilen Routern sind potenziell betroffen. Wir haben unseren Anbieter kontaktiert, um weitere Informationen zu erhalten, und werden ein Update geben, sobald wir mehr wissen.

JUL27
Release Platform 1.10.2
CompletedMaintenance50 minutes
  • Completed
    27. July 2026 at 06:50UTC
    Completed
    27. July 2026 at 06:50UTC
    Maintenance has completed successfully.
  • In progress
    27. July 2026 at 06:00UTC
    In progress
    27. July 2026 at 06:00UTC
    Maintenance is now in progress
  • Planned
    26. July 2026 at 17:45UTC
    Planned
    26. July 2026 at 17:45UTC
    We are planning for a scheduled maintenance during that time.
JUL1
Release 1.10.1
CompletedMaintenance28 minutes
  • Completed
    01. July 2026 at 06:28UTC
    Completed
    01. July 2026 at 06:28UTC
    Maintenance has completed successfully.
  • Planned
    30. June 2026 at 06:38UTC
    Planned
    30. June 2026 at 06:38UTC
    We are planning for a scheduled maintenance during that time.

Jun 2026

JUN23
Release Platform v1.10
CompletedMaintenance38 minutes
  • Completed
    23. June 2026 at 06:38UTC
    Completed
    23. June 2026 at 06:38UTC
    Maintenance has completed successfully.
  • In progress
    23. June 2026 at 06:00UTC
    In progress
    23. June 2026 at 06:00UTC
    Maintenance is now in progress
  • Planned
    22. June 2026 at 18:51UTC
    Planned
    22. June 2026 at 18:51UTC
    We are planning for a scheduled maintenance during that time.
JUN8
Pre-Release Platform v1.10
CompletedMaintenance1 hour
  • Completed
    08. June 2026 at 07:00UTC
    Completed
    08. June 2026 at 07:00UTC
    Maintenance has completed successfully
  • In progress
    08. June 2026 at 06:00UTC
    In progress
    08. June 2026 at 06:00UTC
    Maintenance is now in progress
  • Planned
    08. June 2026 at 06:00UTC
    Planned
    08. June 2026 at 06:00UTC
    We are planning for a scheduled maintenance during that time.
JUN2
Release Platform v1.10
CompletedMaintenance1 hour
  • Completed
    02. June 2026 at 07:00UTC
    Completed
    02. June 2026 at 07:00UTC
    Maintenance has completed successfully
  • In progress
    02. June 2026 at 06:00UTC
    In progress
    02. June 2026 at 06:00UTC
    Maintenance is now in progress
  • Planned
    02. June 2026 at 06:00UTC
    Planned
    02. June 2026 at 06:00UTC
    We are planning for a scheduled maintenance during that time.

May 2026

MAY27
HOOC Maintenance Window
CompletedMaintenance3 hours
  • Completed
    27. May 2026 at 22:00UTC
    Completed
    27. May 2026 at 22:00UTC
    Maintenance has completed successfully
  • In progress
    27. May 2026 at 19:00UTC
    In progress
    27. May 2026 at 19:00UTC
    Maintenance is now in progress
  • Planned
    27. May 2026 at 19:00UTC
    Planned
    27. May 2026 at 19:00UTC

    Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work.

    During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable:

    • Door control, including access app

    • Transfer of temperature sensor data

MAY20
HOOC Maintenance Window
CompletedMaintenance3 hours
  • Completed
    20. May 2026 at 22:00UTC
    Completed
    20. May 2026 at 22:00UTC
    Maintenance has completed successfully
  • In progress
    20. May 2026 at 19:00UTC
    In progress
    20. May 2026 at 19:00UTC
    Maintenance is now in progress
  • Planned
    20. May 2026 at 19:00UTC
    Planned
    20. May 2026 at 19:00UTC

    Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work.

    During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable:

    • Door control, including access app

    • Transfer of temperature sensor data

Partial Outage Aftre Release
ResolvedMajor outage1 hour 20 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We are working on reverting the changes implemented today with the release causing this incident.

    We will update as soon as we know more.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
MAY18
Release Platform v1.10
CompletedMaintenance1 hour
  • Completed
    18. May 2026 at 07:00UTC
    Completed
    18. May 2026 at 07:00UTC
    Maintenance has completed successfully
  • In progress
    18. May 2026 at 06:00UTC
    In progress
    18. May 2026 at 06:00UTC
    Maintenance is now in progress
  • Planned
    18. May 2026 at 06:00UTC
    Planned
    18. May 2026 at 06:00UTC
    We are planning for a scheduled maintenance during that time.
Eingeschränkte Erreichbarkeit über ur-store.io (Verbindungsprobleme)
ResolvedDegraded performance24 hours 56 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Aktuell kommt es bei Kunden mit Swisscom-Anschlüssen sporadischen noch immer zu SSL-Protokollfehlern beim Aufruf von ur-store.io. Ursache ist eine verzögerte DNS-Aktualisierung innerhalb des Swisscom-Netzwerks, wodurch Anfragen teilweise auf falsche IP-Adressen geleitet werden. Wir haben technische Massnahmen ergriffen, um die Aktualisierung der betroffenen Server zu erzwingen.

    Erwartete Behebung: Innerhalb der nächsten 60 Minuten, sobald die Provider-Caches weltweit synchronisiert sind.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Wir untersuchen derzeit vereinzelte Verbindungsprobleme beim Zugriff auf das Operator Portal über die Domain ur-store.io.

    Betroffene Nutzer erhalten in ihrem Browser möglicherweise eine Fehlermeldung bezüglich des Sicherheitszertifikats oder des TLS-Protokolls (z. B. ERR_SSL_PROTOCOL_ERROR).

    Workaround:

    Bitte verwenden Sie für den Zugriff auf Ihr Portal ab sofort die neue Domain-Endung .ch.

    Ersetzen Sie in der Adresszeile Ihres Browsers einfach das .io durch .ch.

    Beispiel: ihr-shop.ur-store.io wird zu ihr-shop.ur-store.ch.

    Die Funktionalität des Portals ist über die neue Adresse uneingeschränkt gewährleistet. Wir arbeiten an einer automatischen Umleitung, um das Problem dauerhaft zu lösen.

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